Practice-specific Customer Brain
Approved services, FAQs, policies, public facts, tone, and boundaries are structured for the agent to use. Unverified facts are withheld instead of guessed.
Managed AI Receptionist
Your AI receptionist, built around your practice.
Fatou Health maps the front-door workflow, builds the practice-specific Customer Brain, connects the approved systems, tests the failure cases with you, and operates the workflow after launch. It is not self-serve chatbot software.
Scope before automationAuthority stays explicitUncertainty stays visible
How Fatou Health works
What the managed receptionist includes
One narrow workflow first: inquiry → approved answer or qualification → scheduling or human handoff.
Website inquiry handling
The receptionist responds to new website inquiries and keeps the administrative conversation moving when staff are busy or unavailable.
Administrative qualification
It understands the visitor's administrative intent, collects only the approved basics, and routes the inquiry to the next permitted step.
Live scheduling
For a configured scheduling integration, it checks real availability, presents an exact appointment, and requires explicit confirmation before booking.
Human handoff
Clinical, ambiguous, unsupported, or out-of-scope requests are handed to people instead of being improvised by the model.
Managed after launch
Fatou Health monitors failures and outcomes, reviews behavior, and tunes the approved workflow rather than handing the practice another dashboard to maintain.
Operating boundary
What it does not do
No clinical advice
Fatou Health does not diagnose, prescribe, interpret symptoms or labs, decide clinical eligibility, or replace a healthcare professional.
No invented practice facts
If pricing, insurance, eligibility, policy, or another practice fact has not been approved, the receptionist does not make one up.
No pretending an action succeeded
If a booking or other consequential action fails or its outcome is uncertain, the agent does not present it as completed. The workflow fails safe and escalates for review.