Approved practice answers
The receptionist can answer from the practice's approved Customer Brain instead of making up prices, policies, eligibility, or clinical claims.
Use case
Keep website inquiries moving when staff is unavailable.
A deployed Fatou Health website receptionist can continue the approved administrative workflow outside office hours. It does not replace emergency services, clinical triage, or an on-call clinician, and phone coverage is a separate workflow.
Scope before automationAuthority stays explicitUncertainty stays visible
How Fatou Health works
What after-hours coverage actually means
Administrative routing
It can understand the visitor's administrative intent and move the conversation toward the configured next step.
Configured scheduling
Where scheduling is enabled, it can check live availability and book only after the visitor explicitly confirms the exact appointment.
No emergency substitute
The system is not an emergency service or clinical triage system. Emergency and clinical requests must follow the practice's approved safety language and human path.
Recorded exceptions
Unsupported or failed actions should be recorded and surfaced for review rather than presented as successfully completed.
Same managed workflow
After-hours behavior uses the same practice-specific rules and monitoring as the daytime workflow; it is not a separate generic bot.